Refund policy


Exchange & Return Policy
Last updated: February 25, 2026
At Tag, we strive to provide our customers with the best possible shopping experience. We understand that sometimes you may need to exchange or return an item, and we want to make this process as easy and convenient as possible.
Quick Reference
7 Days
to initiate return/exchange
Original Condition
unused, tags intact
Credit Note Only
valid for 6 months
No Cash Refunds
exchange or store credit
Please note: "Clearance Items" cannot be returned or exchanged.
Before Initiating
  • The customer must ship the product(s) back to us.
  • We offer an exchange / return policy within 7 days of the date of delivery.
  • The product(s) must be in their original condition: unused, unwashed, undamaged, with no smell of perfume, deodorant or detergent. All items should be free of make‑up or tan marks, with all tags and labels intact.
  • Altered outfits will not be eligible for exchange / return.
  • The product(s) will qualify for exchange / return only if they pass all our quality checks once we receive them from the customer.
  • The brand will not be responsible for any defect or other fabric or size issue detected after the 7 days of delivery.
Exchange Process
1
Contact Us
Email / WhatsApp
2
Ship Back
Within 7 days
3
Quality Check
We verify condition
4
New Size / Product
Shipped to you
Exchange Terms
  • Product(s) can be exchanged for a different size or another product, subject to availability.
  • The exchange must be sent to us within 7 days from the date you received the parcel.
  • Process: Please email us at info@weartag.in or reach out to us on WhatsApp (+91 8104582252) with the necessary information. We’ll get back to you within 24 hours to help you through the process.
Return Process
1
Contact Us
Email / WhatsApp
2
Ship Back
Within 7 days
3
Quality Check
We verify condition
4
Credit Note Issued
Valid 6 months
Return Terms
  • Product(s) can be returned in exchange for a credit note only. We do not have a refund policy — no monetary refunds will be provided.
  • Credit note will be valid for 6 months from the date of issue.
  • Process: Please email us at info@weartag.in or WhatsApp us at +91 8104582252 with your order details. We’ll respond within 24 hours to assist you.
Product Defects
  • No exchange or refund will be done for any product defects after a period of 7 days from the date of delivery.
  • In case of a defect, kindly share the following via WhatsApp on +91 8104582252:
    • Order Number
    • A clear image/video of the defect on the garment
Contact Us
If you have any questions or concerns about our Exchange and Return Policy, please do not hesitate to contact us:
Thank you for shopping with Tag.